Câu 18: PEGACSSA74V1: Certified Senior System Architect (CSSA) 74V1

Consider the following scenario:A customer files a fraud complaint. The complaint is investigated by a customer service agent."¢ The customer service agent may request additional information from the customer."¢ The merchant is notified and given 15 days to dispute the fraud claim."¢ If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account. How do you name the step where the agent investigates the claim for fraud?

1. A. Investigate Fraud
2. B. Claim Investigation — đáp án hiện tại
3. C. Investigate Claim
4. D. Fraud Claim