Câu 12: PEGAPCSA86V1: Pega Certified System Architect (PCSA) 86V1

A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors. Which approach fulfills this requirement?

1. A. Create two new work queues, one for editors and one for actors. — đáp án hiện tại
2. B. Create one new work queue and split the tasks by type.
3. C. Create two new work groups in Dev Studio that reference one work queue.
4. D. Create one work group for both personas and route to the work group.