Câu 43: 58: ITIL 2011 Foundation

What are underpinning contracts used to document?

1. A. The provision of IT services or business services by a service provider
2. B. The provision of goods and services by third party suppliers — đáp án hiện tại
3. C. Service levels that have been agreed between the internal service provider and their customer
4. D. Metrics and critical success factors (CSFs) for internal support teams