Câu 32: PMI Project Management Office Certified Professional

An enterprise PMO (EPMO) is working with different countries to staff project managers across the organization. Customers are providing feedback stating that the staffing is taking more time than expected when compared to the deadlines agreed upon with the customer. Which two key performance indicators (KPIs) should the PMO professional monitor for this PMO service? (Choose two.)

1. A. The retention of project managers in their roles on the assigned projects
2. B. The number of days taken on average to formally finalize customer requests
3. C. The percentage of project manager roles filled within the deadline — đáp án hiện tại
4. D. The Net Promoter Score (NPS) related to general customer satisfaction
5. E. The average time needed to recruit project managers for the customer — đáp án hiện tại