Câu 373: ADM-201: Administration Essentials for New Admins

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a queue called `High Priority Queue.`An administrator needs to configure the case management process to implement this requirement. How should the administrator achieve this goal?

1. A. Create a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).
2. B. Create an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created. — đáp án hiện tại
3. C. Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).
4. D. Create an assignment rule to assign all cases where status = high to the high priority queue.