Câu 392: ADM-201: Administration Essentials for New Admins

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?

1. A. Create an auto-response rule and a public group.
2. B. Create a predefined case team and an assignment rule. — đáp án hiện tại
3. C. Create a user-based sharing rule and an ad-hoc case team.
4. D. Create a queue and a criteria-based sharing rule.