Câu 88: Salesforce Certified Advanced Administrator

Universal Containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls. How should an administrator automate this process?

1. A. Configure a workflow rule that sends an email alert of old cases to the support manager.
2. B. Enable Case Feed and add a Contracts custom publisher to the Case Feed layout.
3. C. Create a private Chatter group for customers with high-priority service level agreements.
4. D. Enable entitlements and add the tabs for entitlements and service contracts. — đáp án hiện tại