Câu 39: Salesforce Certified Agentforce Specialist

A customer service representative is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agentforce capability helps the representative accomplish this?

1. A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles. — đáp án hiện tại
2. B. Invoke a flow which makes a call to external data to create a Knowledge article.
3. C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.