Câu 10: Salesforce Certified Agentforce Specialist

Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:Semantically search HR policies, compliance guidelines, and company procedures. Ensure responses are grounded on published Knowledge. Allow Knowledge updates to be reflected immediately without manual reconfiguration. What should UC do to ensure the agent retrieves the right information?

1. A. Manually add policy responses into the AI model to prevent hallucinations.
2. B. Set up an Agentforce Data Library to store and index policy documents for AI retrieval. — đáp án hiện tại
3. C. Enable the agent to search all internal records and past customer inquiries.