Câu 22: Salesforce Certified AI Specialist

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?

1. A. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
2. B. Invoke a flow which makes a call to external data to create a Knowledge article.
3. C. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles. — đáp án hiện tại