Câu 13: Salesforce Certified B2B Solution Architect

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution. Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation? (Choose two.)

1. A. Create recurring office hours for end users to call in to speak directly with the Solution Architect.
2. B. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution. — đáp án hiện tại
3. C. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs. — đáp án hiện tại
4. D. Suggest that the executive team tie performance metrics to Salesforce usage.