Câu 36: Salesforce Certified Business Analyst

Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated. What should the BA do to build trust with the stakeholder as the project continues?

1. A. Reset project expectations at the next meeting with the stakeholder.
2. B. Set up a casual meeting to create a personal connection with the stakeholder. — đáp án hiện tại
3. C. Ask an executive sponsor to address the stakeholder's concerns.