Câu 39: Salesforce Certified Business Analyst

Universal Containers has a Salesforce Knowledge base solution; however, the support agents have indicated that the system has duplicate Knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution options, the business analyst (BA) noticed an idea in the Salesforce IdeaExchange that directly addresses this requirement. The idea is in beta testing and will be generally available in the next release. What should the BA suggest?

1. A. Ask the support manager to wait until the idea is released. — đáp án hiện tại
2. B. Ask the Salesforce Account Executive to release the idea early.
3. C. Ask the development team to build a custom solution based on the Idea.