Câu 66: Salesforce Certified Business Analyst

Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction. What should the business analyst do to help the team work together more effectively?

1. A. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success. — đáp án hiện tại
2. B. Encourage leadership to share their vision for the project, and ask the larger learn to locus its feedback only on the key objectives, pain points, and requirements outlined by leaders.
3. C. Limit participation in key project discovery, requirements, and solutioning meetings to leadership, and engage the larger team to answer questions directly related to their roles when needed.