Câu 58: Salesforce Certified Business Analyst

The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations. Which diagramming notation should the BA use for the process map?

1. A. Business Process Modeling Notation (BPMN)
2. B. Universal Process Notation (UPN) — đáp án hiện tại
3. C. Unified Modeling Language (UML)