Câu 16: Salesforce Certified Business Analyst

Cloud Kicks needs to revamp its support process over the next 12 months to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses: What should the BA do?

1. A. Proceed with the workshop as scheduled with the stakeholders who are available.
2. B. Cancel the workshop and reschedule it to a date when all stakeholders are available. — đáp án hiện tại
3. C. Hold a one-on-one diagram session with each stakeholder before the workshop.