Câu 37: Salesforce Certified Field Service Consultant

Service Appointments in a “Cannot Complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a “Cannot Complete” status are unable to be rescheduled or unscheduled for history tracking purposes. Which two items should the Consultant recommend to meet the requirement? (Choose two.)

1. A. Ensure that Status Transitions are configured to allow the status update from “Cannot Complete” to “Scheduled.”
2. B. Define “Cannot Complete” as a Pinned Status for Auto-Dispatch Services.
3. C. Define “Cannot Complete” as a Pinned Status for Scheduling and Optimization Services. — đáp án hiện tại
4. D. Ensure that Status Transitions are configured to prevent the update from “Cannot Complete” to “None.” — đáp án hiện tại