Câu 5: Salesforce Certified Field Service Consultant

An employee at Universal Containers performs the role of a Dispatcher and a Technician. How should a Consultant configure Salesforce Field Service to support this behavior?

1. A. Create one Service Resource and assign the Technician and Dispatcher role.
2. B. Create two Skills records and assign them to the Service Resource record.
3. C. Create one Service Resource and assign the relevant Permission Set Licenses. — đáp án hiện tại
4. D. Create two Service Resources and assign them to the employee.