Câu 2: Salesforce Certified Field Service Lightning Consultant

Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location. What set of steps should a Consultant recommend to dispatch the Technician?

1. A. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
2. B. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
3. C. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
4. D. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment. — đáp án hiện tại