Câu 27: Salesforce Certified Field Service Lightning Consultant

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)

1. A. Assign Skills and Skill Levels to Resources. — đáp án hiện tại
2. B. Implement Assignment Rules and Work Orders.
3. C. Implement Work Types and Skill Assignments. — đáp án hiện tại
4. D. Assign Skills and Skill Levels to Users.