Câu 7: Salesforce Certified OmniStudio Consultant
When a call center agent interacts with a customer, the agent must have all of the customer’s related information available for a quick response. The business requires the agent to have access to:A view with information about a customer accountA list of contacts and cases associated with the accountAll information sho…
Nội dung câu hỏi
When a call center agent interacts with a customer, the agent must have all of the customer’s related information available for a quick response. The business requires the agent to have access to:A view with information about a customer accountA list of contacts and cases associated with the accountAll information should be on one screenWhat OmniStudio tool should be used to meet this requirement?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Customer IntellView
- B. FlexCards — đáp án hiện tại
- C. OmniScript
- D. Lightning Record Page
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