Câu 27: Salesforce Certified Platform App Builder
The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours. Which two automation processes should be used to accomplish this? (…
Nội dung câu hỏi
The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours. Which two automation processes should be used to accomplish this? (Choose two.)
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Flow Builder — đáp án hiện tại
- B. Process Builder
- C. Escalation rules — đáp án hiện tại
- D. Scheduled Apex
Cộng đồng
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