Câu 16: Salesforce Financial Services Cloud Accredited Professional

A retail bank is using Financial Services Cloud to support its operations. The bank has received complaints that its clients’ documentation is often submitted late and when clients call, customer service agents are struggling with multiple systems to determine where the documentation is. Which solution should a consultant suggest the client explore?

1. A. Marketing Cloud integration to manage cent communications
2. B. An APEX solution to leverage the SendMail capabilities of Salesforce
3. C. The Send Documents flow for Retail Banking — đáp án hiện tại
4. D. Process Builder to create automated document requests for missing items