Câu 18: Salesforce Financial Services Cloud Accredited Professional

The investor relations director of a large insurance company just published a press release after the company’s Quarterly Earnings Call to report about its digital transformation implementing Salesforce Financial Services Cloud (FSC). Which three value outcomes should the company’s stakeholders expect? (Choose three.)

1. A. Achieved higher CSAT and NPS scores attributed to personalized customer experiences driven by shorter waits due to decreased average case handle times and Improved self-service solutions via Einstein Bots for FSC — đáp án hiện tại
2. B. Drove Advisor productivity with a daily task list, client life events, opportunities, and aggregated household information directly from the FSC Home Page — đáp án hiện tại
3. C. Streamlined the entire deal lifecycle with FSC, leveraging relationship maps and interaction history in business development/discovery to accelerate pipe management and research
4. D. Automated claims orchestration via straight through processing workflow rules from OmniStudio with minimal human intervention from insurance adjusters or underwriters, allowing claims to be completed faster and at scale
5. E. Improved customer onboarding experiences by fast-tracking and simplifying document tracking and approvals via FSC Action Plans — đáp án hiện tại