Câu 28: Salesforce Public Sector Solutions Accredited Professional

A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

1. A. Create or modify a sharing set for the Profile used for the Site that gives access to Cases — đáp án hiện tại
2. B. Change the Organization-Wide Default settings for Case to Public Read/Write
3. C. Create or modify a permission set that gives access to Cases owned by the support team
4. D. Create or modify a share group for the Profile used for the Site that gives access to Cases