Câu 19: SDM v9: Service Desk Manager v9
Which of the following statements is INCORRECT according to how the Voice of the Employee is captured, measured, and analyzed in the standard?
Nội dung câu hỏi
Which of the following statements is INCORRECT according to how the Voice of the Employee is captured, measured, and analyzed in the standard?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. The Voice of the Employee can be captured using the structured questions within the Service Desk Certification (SDC) v9 Service Desk Survey
- B. Survey questions assess whether employees know how to share ideas, feel heard, and believe feedback leads to improvement
- C. Open-text questions allow employees to provide additional comments, thoughts, or feedback beyond predefined statements
- D. The Voice of the Employee is measured solely by analyzing productivity metrics and performance outcomes rather than survey responses — đáp án hiện tại
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