Câu 85: CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management

Which of the following are benefits of customer access management? (Choose two.)

1. A. It defaults the responsibility for access management to the customer service agent.
2. B. It increases security by automatically providing access to case information based on account hierarchy
3. C. It increases automation by automatically granting access to cases based on access to sold product — đáp án hiện tại
4. D. It improves the customer experience by enabling related parties to track and collaborate on cases. — đáp án hiện tại
5. E. It defaults the responsibility for access management to the customer.