Câu 28: CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management
Advanced Work Assignment (AWA) pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. Which step would ensure the work was allocated to the appropriate agent?
Nội dung câu hỏi
Advanced Work Assignment (AWA) pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. Which step would ensure the work was allocated to the appropriate agent?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Set the Agent Experience (What agents see in their Workspace inbox)
- B. Define Assignment Rules (How to assign work items) — đáp án hiện tại
- C. Define Work Item Queues (Where to route)
- D. Configure Service Channels (What to route)
Cộng đồng
0 bình luận công khai. Tên thành viên được ẩn một phần.
Chưa có bình luận. Mở giao diện tương tác để bắt đầu thảo luận.