Câu 29: CIS-ITSM: Certified Implementation Specialist - IT Service Management

Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:The Network Support group record has the Group types: Incident and ChangeThe Network CAB group record has the Group type: ChangeWhat could you do on the incident form, for the Assignment Group field, to resolve this issue?

1. A. Add a UI action to hide the Network CAB group from the list
2. B. Add a UI action to provide an error message if the Network CAB group is selected
3. C. Add Dictionary Override to specify the Incident group Reference Qualifier — đáp án hiện tại
4. D. Modify the choice list to include only the appropriate group types