Câu 17: CIS-ITSM: Certified Implementation Specialist - IT Service Management

If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

1. A. The agent is prompted to select the Assignment group
2. B. The Assignment group field is populated with agent’s user group — đáp án hiện tại
3. C. An error is displayed indicating the Assignment group field must be populated before executing the Assign to me UI action
4. D. The Assignment group field remains empty