Câu 20: CIS-ITSM: Certified Implementation Specialist - IT Service Management
Your customer has built a mature knowledge base, with articles targeted to internal audiences -which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers What feature would you u…
Nội dung câu hỏi
Your customer has built a mature knowledge base, with articles targeted to internal audiences -which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers What feature would you use, to satisfy this requirement?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Internal/External Highlighting
- B. Search as User — đáp án hiện tại
- C. Show User Viewable
- D. User Only View
Cộng đồng
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