Câu 8: SHRM-SCP: SHRM Senior Certified Professional

In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue. Senior management asks the HR manager to investigate whether other warehouse locations face similar issues between local and international employees. Which approach should the HR manager take to gather the most accurate information?

1. A. Request that employees at all warehouse locations take a survey about their relationships with co-workers.
2. B. Conduct a virtual focus group with a representative number of warehouse employees across the country. — đáp án hiện tại
3. C. Review safety incident logs in warehouses with the most diversity in the languages spoken.
4. D. Host a meeting for employees to publicly raise concerns about language barriers in the workplace.