Câu 89: LSSMBB: Lean Six Sigma Master Black Belt

The most important process metrics are often determined by what the customer tells us is important to them. Which of these sequences describes the way customer requirements are converted to the customer-based process metrics?

1. A. Voice of the customer>critical to quality metrics>critical customer requirements
2. B. Voice of the customer>critical customer requirements>critical to process metrics
3. C. Critical customer requirements>critical to quality metrics>critical to process metrics
4. D. Voice of the customer>critical customer requirements>critical to quality metrics — đáp án hiện tại