Câu 40: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

Two employees separately submitted the same idea to a company’s formal suggestion system on the same date. Under the rules of the system the employee who submits an idea is to receive a portion of the financial savings in the first year, which for this idea will be a very substantial amount. However, each employee claims to have come up with the idea and insists that the other stole it and submitted it after a conversation they’d had about a processing problem in their department. Neither wants to share the reward. The company should:

1. A. Change the suggestion system to be available only to teams.
2. B. Call in an arbitrator to settle the issue.
3. C. Insist that the two employees negotiate with each other until they reach an agreement. — đáp án hiện tại
4. D. Ask others in the department how they believe the reward should be distributed.