Câu 136: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

To further improve customer loyalty, an investment service organization may effectively use which of the following strategies?I: A lost-customer analysis -II: Free lessons for customers on how to make wise investmentsIII: A customer panel to determine acceptability of a free quarterly newsletter highlighting the lives of long-term investorsIV: Direct computer access to market information and investment analysis data for high-value customers

1. A. I and III only
2. B. I, II, III, and IV — đáp án hiện tại
3. C. II, III, and IV only
4. D. I only