Câu 139: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

For a bookseller that sells entirely through a Web site, managing the diversity of customers would entail which of the following?I: Adopting lean techniques to reduce cycle timeII: Continually developing new service features to take the place of services that have become “must haves”III: Responding to the needs of a diverse customer baseIV: Understanding and working closely with multiple publishers

1. A. III only
2. B. II and III only
3. C. II, III, and IV only
4. D. I, II, III, and IV — đáp án hiện tại