Câu 134: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

A listening post is a:

1. A. Physical place in the facility where employees gather to discuss comments heard from customers.
2. B. Place where customer comments, pro and con, are posted for all employees to see.
3. C. Practice whereby surveillance personnel periodically listen in to ongoing conversations between employees and customers for the purpose of identifying employee behavior that can be improved.
4. D. Designated individual or group trained to listen carefully to customer comments, and record the comments in a process where the comments can be analyzed (trended) and actions taken to improve customer satisfaction. — đáp án hiện tại