Câu 4: 3304: Avaya Aura Call Center Elite Implementation and Maintenance

Which three statements about circular hunt groups are true? (Choose three)

1. A. The next call to the hunt group is offered to the next station in the members list in a round robin fashion, starting with the first administered station. — đáp án hiện tại
2. B. The call distribution is dependent of how long stations have been idle.
3. C. The call distribution is independent of how long stations have been idle. — đáp án hiện tại
4. D. The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not answer the last call. — đáp án hiện tại
5. E. The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer the last call.