Câu 19: 7492X: Avaya Aura Call Center Elite Support
You are asked to resolve an issue of calls being disconnected, and calls in queue not receiving announcements. When you check the display events in theCommunication Manager (CM) there are several events that need to be researched. Using the information in the Events Report, how do you determine which vector(s) to begi…
Nội dung câu hỏi
You are asked to resolve an issue of calls being disconnected, and calls in queue not receiving announcements. When you check the display events in theCommunication Manager (CM) there are several events that need to be researched. Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Use the Event Type column.
- B. Use the Event Data 1.
- C. Use the Event Data 2.
- D. Use the Event Description. — đáp án hiện tại
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