Câu 16: BAPv5: BCS Practitioner Certificate in Business Analysis Practice v5.2
A business case has been developed for the introduction of a new customer service platform. In the ‘impact Assessment’ section, which key factor should the business analyst highlight to communicate the potential organisational changes resulting from the platform’s implementation?
Nội dung câu hỏi
A business case has been developed for the introduction of a new customer service platform. In the ‘impact Assessment’ section, which key factor should the business analyst highlight to communicate the potential organisational changes resulting from the platform’s implementation?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Emphasise the anticipated effects on customer service efficiency and employee workflow. — đáp án hiện tại
- B. Discuss the usability of the recommended application and software requirements,
- C. Review potential vendors including past experience in the industry and their financial stability.
- D. Detail the operating system end solution architecture of the new platform.
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