Câu 17: BAPv5: BCS Practitioner Certificate in Business Analysis Practice v5.2

A Housing Association has received press attention due to the poor state of its properties and the difficulties tenants experience in getting repairs done. It recently released the following press statement:‘It’s vital to us that our tenants live in good quality accommodation and that any problems are addressed in a timely manner. To this end we are launching an initiative to completely overhaul our maintenance strategy and operation.’Which two of the following should the Housing Association consider as targets to measure their performance against this press statement? (Choose two.)

1. A. Emergency repairs to be required to no more than 5% of properties in any 12 month period. — đáp án hiện tại
2. B. The number of complaints relating to repairs.
3. C. The number of press stories about poor accommodation and difficulties in repairs.
4. D. Complaints relating to property condition and repairs should be no more than 10 in any month. — đáp án hiện tại