Câu 5: BAPv5: BCS Practitioner Certificate in Business Analysis Practice v5.2

Accompany is implementing a new enterprise software application. As the existing process has been associated with poor customer satisfaction levels, which have declined even further in recent years, the decision has been made to completely re engineer the process to reduce handoffs between staff, which will also better support remote working practices. Which two sources should the business analyst use as part of their initial analysis of the situation? (Choose two.)

1. A. Procedure manuals. — đáp án hiện tại
2. B. Financial statements.
3. C. Mission and vision statements.
4. D. Annual reports.
5. E. Organisation charts. — đáp án hiện tại