Câu 7: 300-830: Implementing Cisco Collaboration Cloud Customer Experience (CLCCE)

A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls. All Sales calls in the queue must be routed to agents before Accounting calls. If an older Accounting call is in the queue and a Sales call is received by the system, the Sales call must get priority. When no Sales call is in the queue, Accounting calls can be routed to agents. How can this be achieved within team configuration?

1. A. Configure queue ranking. — đáp án hiện tại
2. B. Configure capacity based queues.
3. C. Ask agents to ignore Accounting calls.
4. D. Select Skill Profile with Sales only Skill.