Câu 30: EX0-001: ITIL Foundation (syllabus 2011)

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

1. A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
2. B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
3. C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
4. D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going? — đáp án hiện tại