Câu 32: EX0-115: IT Service Management Foundation based on ISO / IEC 20000

While planning for service improvements, what is an important best practice to consider?

1. A. Service improvement targets should be measurable, linked to business objectives and documented in a plan. — đáp án hiện tại
2. B. The progress of service improvement should be discussed at least weekly in the steering committee.
3. C. The progress should be monitored closely by an independent project manager to maintain objectivity.
4. D. The service improvement targets should not change until the target is reached, or else no consistency is maintained