Câu 20: GCX-ARC: Genesys Cloud CX: Architect

You are building a task sequence in Genesys Cloud Architect to provide personalized service. During the interaction, you retrieve data from a centralized table – such as customer account details or order history – based on caller input. Which action should you use to accomplish this?

1. A. Use the Play Audio action to provide the customer with real-time instructions.
2. B. Configure a Loop action to cycle through multiple possible data points.
3. C. Perform a Data Table Lookup to fetch the required information. — đáp án hiện tại
4. D. Set up a Transfer action to route the interaction to a relevant queue for data retrieval.