Câu 10: GCX-ARC: Genesys Cloud CX: Architect
Remy, a developer, is configuring interaction flows for a contact center that handles customer communications across multiple channels, including social media platforms. The goal is to efficiently route messages from these platforms to the appropriate agent or queue. Which type of flow does Genesys Cloud Architect use…
Nội dung câu hỏi
Remy, a developer, is configuring interaction flows for a contact center that handles customer communications across multiple channels, including social media platforms. The goal is to efficiently route messages from these platforms to the appropriate agent or queue. Which type of flow does Genesys Cloud Architect use to handle this task?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Inbound Call Flow
- B. Inbound Message Flow — đáp án hiện tại
- C. Digital Bot Flow
- D. Outbound Call Flow
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