Câu 11: GCX-ARC: Genesys Cloud CX: Architect

You need to integrate Genesys Cloud with Salesforce to retrieve customer details based on a phone number entered by the customer. What is the first step you should take to enable this integration?

1. A. Add Salesforce credentials manually to Architect flows for authentication.
2. B. Configure a custom JSON-based action in Architect to interact with Salesforce.
3. C. Install the Salesforce Data Actions integration from the “Admin > Integrations” section. — đáp án hiện tại
4. D. Use the AWS Lambda integration to retrieve Salesforce data dynamically.