Câu 130: CBAP: Certified Business Analysis Professional
A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues; currently two separate divisions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the s…
Nội dung câu hỏi
A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues; currently two separate divisions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Business capability analysis
- B. Current state description
- C. Organizational modelling — đáp án hiện tại
- D. Policies and procedures
Cộng đồng
0 bình luận công khai. Tên thành viên được ẩn một phần.