Câu 2: IIBA-CBDA: Certification in Business Data Analytics

An analyst at a bank is trying to identify research questions for an analytical study on top customer issues across branches. During an interview with a branch manager, the analyst asks the manager what their top customer concerns are relating to this branch? After the manager's reply, the analyst asks a follow up question on how their top customer concerns compare against the top customer concerns across all branches?Was the analyst's follow-up question valid?

1. A. Yes, only for the purpose of ensuring that the manager is aware of the company-wide reports
2. B. Yes, it builds on the previous question and allows the analyst to identify branch-specific concerns — đáp án hiện tại
3. C. No, the question is not valid in this particular scenario
4. D. No, there is no value comparing the results of a single branch with results across all branches